Return & Refund Policy
Return & Refund Policy
Thank you for shopping with us. If you are not entirely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items are non-returnable:
- Items that have been used, damaged, or altered after delivery
- Items marked as final sale
How to Initiate a Return
To start a return, please contact our customer service team at support@yourstore.com with your order number and the reason for return. We will respond within 2 business days with return instructions.
Please do not send your item back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping fees are non-refundable.
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order to arrange an exchange.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank
- If you've done all of the above and still have not received your refund, please contact us at support@yourstore.com
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Email: support@yourstore.com
- Business hours: Monday–Friday, 9:00 AM – 6:00 PM (HKT)