Shipping & Delivery
Shipping & Delivery
We are committed to delivering your order as quickly and safely as possible. Please read the information below to understand our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations
We ship worldwide. Shipping rates and delivery times vary depending on your location.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and order weight. We offer free shipping on orders over a qualifying amount — check the banner on our store for current promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website or via your account under "My Orders".
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the buyer and are not included in our product or shipping prices. Please check with your local customs office for more information before placing an order.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please:
- Check your tracking information for updates
- Contact your local post office or customs office
- Reach out to our customer support team at support@yourstore.com
We will do our best to investigate and resolve the issue promptly.
Contact Us
For any shipping-related questions, please contact us:
- Email: support@yourstore.com
- Business hours: Monday–Friday, 9:00 AM – 6:00 PM (HKT)